We are seeking an experienced Field Service Engineer to join our National Response Team, you will be responsible for providing high quality field based technical expertise. The main element of this role will be to provide this high level of field-based support direct to customers within the UK.
This role will cover the Gloucestershire area.
Your Responsibilities will include:
- Carry out repairs, on site commissioning, service and calibration of customer's inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training.
- Carry out upgrades and refurbishments on customer site.
- Handle on site customer queries in a fair and courteous manner.
- Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
- Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
- Expected to co-operate by working overtime as and when required.
- To be part of the on-call standby rota system as required
- Must be prepared to learn a diverse set of products and continually improve your product knowledge.
- Provide technical support via phone and email where required
Qualifications
Essential
- Good Technical Electrical / Electronic skills - Minimum HNC or similar qualification in electromechanical / electrical engineering
- Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
- PLC programming and knowledge of PC hardware an advantage
- Good PC literacy
- Good methodical approach to problem solving
- Full current UK driving licence
- Good customer service skills
- Flexibility will be required to work overtime including weekends as required
Salary c 35- 37k + Overtime with an average 10k - 15k on top,
40 hours week.
On-Call / Weekend rota
Overtime will be expected to perform call out, emergency service etc
Company van or car
Benefits and What you can expect:
Competitive Salary
Generous Company Pension
Discount Platform saving employees 000s per year.
25 Days Holiday per year
1 Paid Charity Volunteering Day per year
Cycle to Work Scheme
Work Place Nursery Benefit
Gym Discounts
Phone Discounts
Technology Savings
Eye Care Vouchers
Flu Jabs
Death in Service Benefit
Long Term Disability Benefit
Enhanced Sick Leave
Enhance Parental Leave
Training & Development
Great Company Culture
This is an excellent opportunity to join an international organisation highly respected in there field.