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Job Description
The Field Service Engineer is part of a group of personnel working to provide support to users of existing Services in order to:-
- Address issues with a supported Service that have been identified to the Service Desk
- through the Incident Management process
- Effect changes to the supported infrastructure that resolve Incidents and Problems
- Assist with implementing new Services to the customer and, when needed, provide information that can be used for Service Improvement.
- Provide on call 24/7 on a rota based system.
A vacancy has arisen in our Station End Team, for a Field Engineer to join a small team of field engineers to provide support London Fire Brigade, mobilising systems. You will be based from home supporting stations within the greater London area. The successful candidate must respond to support calls within specific timescales in line with Service Level Agreements and, where practical to do so, resolve calls remotely. A proven ability to provide a high level of technical expertise and well as a customer focused approach together with recognised accreditation are essential.
The role would suit someone who has undertaken data cabling and has good IT knowledge and would like to move into a role that would make use of this knowledge.
The Field Service Engineer will remain contactable via telephone and pager during working hours including on call hours.
Qualifications
- 3+ years experience in a support role in a fast paced organisation
- Experience in fault finding / fixing of mobilising devices.
- Full, clean driving licence essential
- Experience of maintaining and resolving printer issues
- 3+ years experience in a field support role in a fast paced organisation
- Strong PC applications skills/Experience of rolling out devices within strict deadlines
- Knowledge of networking topologies
Personal Attributes
- Work well under pressure
- Attention to detail
- Professionalism
- Ability to work well in technical and customer facing environments
- Ability to use own initiative
- Be confident with excellent interpersonal skills
- Proven ability to communicate with users at all levels in the organisation and as a part of team
- Strong interpersonal skills & strong troubleshooting/problem assessment skills
Key Tasks & Responsibilities
- The role requires knowledge of Windows 7, 8.1, 10, Server 2012 onwards, and an understanding of providing support in various software packages.
- You will be responsible for resolving and reporting on various mobilising issues; installing, configuring and troubleshooting systems.
- Technically, you will have experience of Windows operating systems and hardware support knowledge of printers, touch screens and UPS. Knowledge of closed circuit sound systems would be an advantage, as would installation of infrastructure cabling.
- Join a call out rota shared between the engineers.
Additional Information
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
- A Group Pension Plan
- A selection of flexible benefits to suit your individual needs
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.