3rd Line Technical Support & Project Engineer

3rd Line Technical Support & Project Engineer Location: Stevenage (Head Office and Customer Sites) Contract: Full-time, Permanent Salary: Up to £45,000 (Dependent on experience) Working hours: 08:30-18:00, Monday to Friday (Excluding Public Holidays) Are you a seasoned IT professional with a knack for problem-solving and delivering top-tier technical solutions? Our client is looking for an experienced 3rd Line Technical Support & Project Engineer to join their dynamic team in Stevenage. This is a fantastic opportunity to further your career, working across customer sites and the company's head office, delivering IT solutions with precision and a customer-focused approach. Key Skills: * Minimum of 3 years' experience working at an MSP in both onsite and support desk roles * Strong problem-solving and troubleshooting abilities * Excellent communication and customer service skills * Hands-on experience with Microsoft Endpoint Manager/Microsoft Intune * Advanced knowledge of Microsoft 365, including Entra ID, SharePoint/OneDrive, and Teams * Expertise in managing Windows Server (Apply online only), including Active Directory, AD Sync, and Group Policy * Solid understanding of virtualization (Hyper-V), LAN/WAN, Routing, Switching, VLANs, VPNs, and WatchGuard firewalls * Proficiency in backup, recovery, and business continuity concepts * Familiarity with security frameworks like Cyber Essentials * Experience working with PSA tools (preferably Autotask) and managing to SLAs Desirable: Microsoft certifications and familiarity with ITIL or other ITSM frameworks would be a plus. Duties: * Provide onsite and remote support to a variety of organisations * Deliver projects on customer sites, ensuring timely and efficient implementation * Troubleshoot and resolve complex technical issues, both remotely and in person * Manage and support IT infrastructure, including servers, networks, and security * Advise clients on system improvements and future IT strategies * Work closely with internal staff, clients, and 3rd parties to ensure high-quality service delivery * Keep accurate and up-to-date technical documentation Benefits: * Casual dress code * Company events * Pension scheme * Employee mentoring and development programme * Free on-site parking * Private dental and medical insurance If you are passionate about IT, thrive in a client-facing role, and are looking for a position where you can make a real impact, this could be the role for you. Apply now and take the next step in your career! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy