Technical Support Engineer

Support Engineer Bristol – Hybrid travel to Cheltenham £45,000 - £55,000 Join a dynamic consulting team as a Support Engineer, where you'll play a crucial role in maintaining and enhancing client applications. Our client is a renowned global organization known for driving meaningful change and delivering exceptional results for their clients across the public and private sectors. You'll be responsible for analyzing and fixing bugs within defined time frames, as well as identifying and implementing continuous improvement features. You'll collaborate with L1 and L2 teams or serve as part of a dedicated L3 support team in larger multi-supplier environments. Key Responsibilities: • Perform root cause analysis and troubleshoot solutions. • Identify and automate efficiency improvements for continuous enhancement. • Utilize monitoring tools, specifically Grafana and Kibana. • Java 8 • Java ecosystem technologies and libraries • Fundamental tools and languages: SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML, CSS • Databases: MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres • Transition services from Project/Development to Live Operational Support. Key Skills: • Strong analytical and troubleshooting abilities. • Experience with automation and efficiency improvements. • Proficiency with monitoring tools: Grafana, Kibana. • High-level technical skills in Java and related technologies. • Familiarity with SQL, Unix, PowerShell, Shell Scripting, HTML, CSS. • Knowledge of relational and NoSQL databases. • Experience in service management and support transition. The package: • £45,000 – £55,000 • 10% bonus • Company benefits and pension If you are passionate about technology and continuous improvement, and thrive in a collaborative environment, we want to hear from you, get in touch with Connor Smyth at Anson McCade on 020 77806706.