IT 3rd Line Support Engineer

Location: Stratford-upon-Avon Type: Full-Time, On-Site (5 Days a Week) Salary: £47,500 per annum Company: FMCG Sector About Us: Join our dynamic team in the fast-paced FMCG sector, where innovation and efficiency drive our success. We are seeking a talented and versatile IT 3rd Line Support Engineer to be an integral part of our IT department. If you're a problem-solver with a passion for technology and a knack for networking and the Windows stack, we want to hear from you! Key Responsibilities: Provide 3rd line support for all IT-related issues, ensuring timely resolution and minimal disruption to operations. Troubleshoot and resolve complex issues related to the Windows stack, including Windows Server, Active Directory, and Exchange. Manage and support networking infrastructure, including routers, switches, firewalls, and VPNs. Collaborate with other IT team members to design, implement, and maintain IT systems and infrastructure. Perform regular system maintenance, updates, and patches to ensure optimal performance and security. Assist in the planning and execution of IT projects, contributing technical expertise and insight. Provide technical guidance and mentorship to junior IT staff, fostering a collaborative and learning-focused environment. Document all technical procedures and troubleshooting steps for future reference. Key Requirements: Proven experience in a 3rd line support role, preferably within an FMCG or similarly fast-paced environment. Strong expertise in the Windows stack, including Windows Server, Active Directory, and Exchange. Solid understanding of networking principles and experience with network devices (routers, switches, firewalls, VPNs). Excellent problem-solving skills and the ability to work well under pressure. Strong communication skills, with the ability to explain technical issues to non-technical stakeholders. Relevant certifications (e.g., Microsoft, Cisco) are a plus but not essential. Proactive, self-motivated, and able to work independently as well as part of a team. Why Join Us? ,Competitive salary of £47,500 per annum. Opportunity to work in a dynamic and growing FMCG company. Collaborative and supportive work environment. Professional development and career growth opportunities. Convenient location in Stratford-upon-Avon with excellent transport links. How to Apply: If you are a dedicated IT professional with a strong background in the Windows stack and networking, and you're looking for a challenging and rewarding role, we would love to hear from you! Please send your CV and a cover letter detailing your relevant experience and why you would be a great fit for our team