Technical Support Engineer

Service Technician £25-30k Amesbury Service Technician Urgently required for a very specialist equipment manufacturer based near Amesbury, You will be a skilled and experienced technician who will be working from the head office workshop offering technical support, covering maintenance, calibration and contractual requirements relating to the company equipment on site. The Service Technician is responsible for service and repairs and responses to customer and partner requests for support and application assistance of our products and services. You will own the processes and systems that capture, communicate, escalate, store, and retrieve information on this support. This is a key role to the business where you will be required to support both the internal workshop and also service engineers in the field. Also working with customers and offering top level customer support and technical issue resolution. You will be working within a customer focussed returns department and help develop ideas and system changes to improve the products and service to customers. This is a hands on role will require practical involvement with the instruments and equipment. The role: Repairing, Calibrating and fault finding on all equipment Dealing with preventive maintenance, contracts, and calibration matters. Workshop based point of contact for all technical enquiries regarding our products. Responding to customer enquiries and questions promptly and always keeping them updated. Use and maintain clean data in company systems such as (E-mail, CRM, ERP and others). Ensuring customer issues are lodged correctly within the customer feedback system and escalated as required. Visiting UK Customer sites as/when required in a technical capacity, including calibration days and trade shows. Provide application information for customers regarding which method/equipment is recommended. Fault-finding instruments and performing basic level repairs. Assisting the customer feedback resolution team when reviewing product quality issues.Ideally you will have a background of engineering or manufacturing, any experience within an instrumentation, clean room, laboratory equipment type industry would be an advantage. If you have the above skills and wish to be considered for this position or find out more details then please contact Nathan Woakes on (phone number removed) or submit your CV to alternatively, apply to this advert! Proactive also offer a referral scheme for successful applicants - if you know anyone that could be suited to this position then please contact Proactive with there details and if they are placed by Proactive you will receive £250. *T&Cs apply* Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy