Technical Support Engineer - Embedded Software

Job Title: Technical Support Engineer Location: Belfast, Northern Ireland About the Role: A leading innovator in video processing technology is seeking an experienced Technical Support Engineer to join the expanding team in Belfast. In this role, youll support clients globally, ensuring smooth operation and troubleshooting for cutting-edge embedded software solutions. This position is perfect for a support professional with a strong background in embedded software and video technology, looking to make an impact in a growing, high-tech environment. Key Responsibilities: Provide technical support to global clients for embedded software solutions post-deployment. Troubleshoot and resolve issues involving embedded C/C++ software, scripting, and video processing. Work with embedded processors, ASICs, and FPGAs to diagnose and implement solutions. Collaborate closely with R&D to ensure smooth transitions between hardware and software support. Manage customer escalations, maintaining high standards of responsiveness and quality. Document resolutions and best practices to support continuous improvement. Act as a technical liaison post-delivery, fostering strong client relationships through proactive support. Key Requirements: Proficiency in C/C++ programming for embedded systems. Strong scripting abilities (Python, Bash). Experience with embedded processors, ASICs, and FPGAs. Knowledge of video coding/processing (codecs, encoding/decoding) is a plus. Excellent problem-solving and troubleshooting abilities. Strong customer service orientation with a proactive approach. Clear and effective communication skills for technical discussions and client interaction. Please apply now if you are matching the above requirements, or reach out to Andrew Harrison directly for a confidential conversation. Skills: C/C++ programming scripting abilities, Python, Bash embedded processors, ASICs, FPGAs