Information Technology Support Engineer

Company overview: A leading provider of sustainable solutions for construction, infrastructure, and industry in Northern Europe. Sortera is a leading company with a strong Nordic heritage in the collection, recycling, processing, and sale of residual products of construction waste. It provides solutions that contribute to increased sustainability and improved environmental performance in all areas. Sortera has sales of SEK 3.15 billion (circa £228 million/€ 264 million) and covers the entire value chain from collection, sorting, treatment, and disposal. Every day, Sortera performs services that make a difference to the environment for thousands of companies and individuals in northern Europe. Sortera’s facilities and offices are in Stockholm, Gothenburg, Malmo, Orebro, Helsinki and London. Brief description of the position As an IT Support Engineer, you will provide advanced technical support to end-users and IT infrastructure. Your role involves troubleshooting complex issues, maintaining system functionality, and ensuring smooth IT operations. You will work closely with Level 1 support, escalating and resolving issues that require deeper technical expertise. The role is primarily office-based in the North East and West London areas, with some travel required to the South of London as well. Company Car, Scheme, Benefit etc? Key Responsibilities Technical Support & Proficiency Troubleshoot network connectivity issues, including LAN, WAN, and VPN. Assist in maintaining and configuring network devices such as printers, routers, switches, and firewalls. Collaborate with network engineers to optimize network performance. System Administration Manage and prioritize support tickets escalated from Level 1 support. Ensure timely resolution of incidents and service requests. Document all support activities and resolutions in the ticketing system. Incident Management Manage and prioritize support tickets escalated from Level 1 support. Ensure timely resolution of incidents and service requests. Document all support activities and resolutions in the ticketing system. Network Support Troubleshoot network connectivity issues, including LAN, WAN, and VPN. Assist in maintaining and configuring network devices such as routers, switches, and firewalls. Collaborate with network engineers to optimize network performance. Project Participation Assist in IT projects, such as system upgrades, migrations, and deployments. Provide technical input and support during project planning and execution. Ensure successful project implementation with minimal disruption to end-users. User Training and Support: Provide training and guidance to end-users on IT systems and best practices. Create and update user documentation and knowledge base articles. Foster a positive user experience by delivering excellent customer service. Continuous Improvement Identify and suggest improvements to IT processes and procedures. Stay current with emerging technologies and industry trends. Participate in ongoing professional development and training.