IT Field Engineer - GBP 35000

Role: IT Field Engineer Salary: £30,000 - £35,000 Location: Manchester (Company van provided; car and business insurance required as backup) Overview of the Role: As an IT Field Engineer, you will provide 1st and 2nd line technical support to a diverse customer base across various bespoke environments. You will be responsible for maintaining a high level of customer service as the first point of contact for IT support queries, both remotely and on-site. This role requires a proactive individual who is comfortable diagnosing and resolving technical issues efficiently, as well as supporting junior team members. Key Responsibilities: * Provide 1st and 2nd line technical support across a wide range of IT systems and infrastructure, including customer desktop environments and server applications. * Deliver excellent customer service, acting as the initial point of contact for IT support queries. * Work within established incident management processes, ensuring that tickets are responded to within SLA. * Effectively manage and resolve tickets using call logging and ticketing systems. * Provide escalation support to Help desk Analysts and Apprentices, offering technical guidance and troubleshooting advice. * Troubleshoot and resolve issues related to PCs, networks, and networked devices (e.g., printers, scanners, switches). * Perform system administration and maintenance on servers, networks, and other infrastructure. * Document and maintain standard procedures, updating knowledge articles as necessary. * Carry out IMACs (Installs, Moves, and Changes) and provide troubleshooting for server support. * Travel to customer sites within the UK to offer hands-on technical support. Technical Skills & Knowledge: * Experience in diagnosing a wide range of issues within both desktop and server environments. * Familiarity with a range of enterprise-grade infrastructure technologies including: * Unified Communications - Install and configuration is required * Networking, patching, cabling and installing - Gamma, Horizon, 3CX * Microsoft 365, Azure, Windows, AD, Server OS * Networking, firewalls, web filters, and cyber security solutions * Cloud technologies and virtualisation platforms (e.g., VMware, Hyper-V) * Back-up solutions, specifically Veeam * Previous experience in an MSP environment or customer-focused IT support role. * Knowledge of Apple MAC support is advantageous. Personal Attributes: * Strong problem-solving and troubleshooting abilities, with the capacity to diagnose issues under tight time constraints. * Proactive, self-motivated, and able to prioritise tasks effectively. * Excellent communication and interpersonal skills, capable of working well independently and as part of a team. * A keen interest in learning new technologies and staying up-to-date in a fast-paced industry. Qualifications & Experience: * Minimum of three years of experience in a similar IT support role. * Relevant experience working with a variety of information technologies. * Desirable qualifications: * Microsoft Certified (Azure or 365) * VMware VCP * Citrix * Veeam Additional Information: This role is based out of Manchester, with regular travel to customer sites, so a full driving license, along with car and business insurance, is required. A company van will be provided for work-related travel