IT 2nd line Engineer

We are recruiting for an IT 2nd Line Engineer, working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to develop processes and methods of operating . Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required. Ensure that all work carried out for users is recorded in the in-house systems. Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered. Skills: Windows Desktop 10 / 11. Windows Server 2016+, Virtual appliances, SQL Server. Microsoft Intune, Defender & 365. Networking - LAN, vLAN, WAN, Switches, Routers etc. Cloud Services - Azure, Email, Office and Third Party. Active Directory - Hybrid Azure on Prem. Driving licence and own transport - essential Outstanding verbal and written communication skills High attention to detail and organisational skills. Benefits: Health care maintenance cash plan. Access to shopping and gym discounts. Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. 25 days holiday per annum increasing annually to 28. Holiday trading allowing employees to buy or sell holiday throughout the year. Salary Sacrifice cycle to work scheme. Auto enrolment pension scheme with 1 x life assurance. Salary 31-37K depending on experience