Company:
CV-Library
Location: West Midlands
Closing Date: 05/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Territory: Split between UK (focus on the Midlands area) with flexibility to travel to other areas in the UK and the Nordic region (Sweden, Denmark, Norway, Finland)
Your Location: Remote based living anywhere in the Midlands or within an hour
Do you want to work for a market leading manufacturer of cutting-edge Pharmaceutical Dissolution testing & Automated Sample Preparation technology?
Do you live in the Midlands region or within circa 1 hour with a full & valid UK driving licence & passport to freely travel outside of the UK without any restrictions?
Are you already a Field Service Engineer with circa 2 years of experience servicing Pharmaceutical Dissolution/Tablet Testing equipment?
OR are you a Chemist, Scientist or QC Analyst with circa 3+ years of experience as a super troubleshooter of Dissolution equipment in a GMP environment?
If you said yes to the above, then this brand-new Field Service Engineer role could be perfect for you!
The requirements for the Field Service Engineer - Dissolution Testing & Automated Sample Preparation:
* You could already be an experienced Field Service or Site Engineer with circa 2 years of experience servicing Pharmaceutical Dissolution/Tablet Testing equipment
* You could also be a Chemist, Scientist or QC Analyst with circa 3+ years of experience as a super troubleshooter of Dissolution/Tablet Testing equipment in a GMP environment
* You will be educated in either a life science/chemistry or engineering subject
* Must hold a full and valid UK driving license & valid passport with the ability to travel freely outside of the UK to the Nordic countries without any restrictions
* Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner
The responsibilities of the Field Service Engineer - Dissolution Testing & Automated Sample Preparation:
* Travel to customer sites in and around the Midlands area/around the UK as required and the Nordic countries to deliver routine planned maintenance and breakdown support in line with my client’s service plans
* Refurbish and validate equipment for the refurbished instrument program in line with SOPs
* Identify new customers or new market segments that could become long term accounts
* Build and maintain relationships with existing and potential customers to allow continuation of business and win incremental business
* Perform onsite duties including, service, validation, repair, accurately and in a timely fashion
* Complete and submit all paperwork to the admin team
* Build and maintains relationship with existing and new customers
* Promote the company’s brand and range of services where applicable
* Manage and be accountable for stock allocated to the service call
* Provide remote support via phone and email to customers where requested
* Maintain knowledge of the products and services
Benefits:
* Negotiable & Highly Competitive Base Salary DOE
* Fully expensed company car (hire car provided during probation and once completed you can choose your own car)
* Pension - 5% employer contribution with a minimum 3% employee contribution after 3 months continuous employment
* 25 days holidays + 8 bank holidays
* Life Insurance (3x value of annual base salary) after 3 months continuous employment
* Laptop & Phone
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