Desktop Support Engineer:
We are seeking a highly skilled and detail-oriented end user computing Engineer to join our team existing DSS team.
· In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 10/11 operating systems across our organization.
· You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair.
Key Responsibilities:
· Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps. 2. User Onboarding/Offboarding:
· Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details.
· Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts.
Documentation:
· Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing.
· InTune: Onboard devices in InTune and provide support.
· MAC Support:
· Hands on with Mac support, reimage Mac machines, JAMF
· Office 365 – Support Office 365 related queries 8. Continuous Improvement: Stay updated with the latest Windows 11 features, and industry trends to identify opportunities for process optimization and enhancement.
Qualifications:
· Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
· ITIL Certified 3. Proven experience as a deskside/end user computing or similar role,
· In-depth knowledge of O365, Operating system. Windows 11, Mac OS, JAMF technologies.
· Strong proficiency in image creation, customization, and application packaging is an added advantage
· Knowledge of ITSM tools, Service Now
· Excellent troubleshooting skills with the ability to diagnose and resolve complex issues.
· Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.
· Certifications such as Microsoft Certified: Windows 10 or Window 11