SWIFT support engineer

SWIFT support engineer London – Hybrid Contract until November 2025 Purpose of Job: Primary support and development for SWIFT products in the EMEA region Main Duties: • Strong SWIFT application skillset particularly around SAA routing, application functionality and configuration. • Working closely with the business departments to gather documents and interpret requirements for change. • Assisting with preparation, planning, and implementation of minor and complex changes on the SWIFT applications in accordance with established processes. • Resolving moderately complex problem management issues by investigating and devising solutions for systems/operations. Activities include and are not limited to conducting or participating in installations, configuration set-ups, error message handling, testing solutions and operational procedures in accordance with the established processes and procedures. • Taking ownership for the availability of SWIFT applications in conjunction with Payment Production Support team. • Providing end-user support, identify, investigate, track, follow-up and resolve or escalate when appropriate, any production support issues related to SAA application in a timely manner. Other tasks: • Co-working with colleagues in internal teams, including teams in other divisions. • Updating of administration and project related documentation. • Monitor SWIFT planned change for payment institutions and market infrastructures. If you believe you have the experience required, please apply with your CV now for instant consideration TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.