Technical Support Engineer

Job type: Permanent Location: Wrightbus Closing date: Monday 21 Oct 2024 08:00 Wrightbus is now recruiting for a Technical Support Engineer. To apply for this position please upload your CV. Hours of Work: 4.5 day week Staff Benefits: Life Insurance, Medicash scheme, Free car parking on site, Canteen, Career progression, Flexitime #wbstaff Job Title: Technical Support Engineer Department: All Service One Reports To: Warranty Manager Purpose of Post To effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance. Key Tasks 1. Ensure all technical related telephone and email queries are handled daily in a prompt and effective manner 2. Complete parts assembly breakdowns, to ensure all required parts have individual part numbers. 3. To produce, issue, control and keep records of all service part information as required. 4. Ensure the latest product manual information is kept up to date for all relevant personnel and customers. 5. Ensure the latest defect resolution information is relayed to all relevant personnel and customers. 6. Assist with service/parts enquiries related to new bus tenders and contracts. 7. Log any all calls and identify training needs. Note This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities, as may be determined in consultation with the jobholder. It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Wrightbus is committed to equality of opportunity and to selection on merit. Produced By : Chris Montgomery Date : 03rd October 2024 JOB DESCRIPTION To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.