3rd Line Support Engineer - Windows

Are you experienced with complex 3rd line support queries? As a member of the technical operations team, you will play a vital role in supporting our customers solutions – from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers. Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards. Provide technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solutions. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance. Experienced in both Linux and Windows operating environments. Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling) Full training provided and career progression opportunities. Company Events, including occasional trips abroad! Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days). On-site Parking: Hassle-free parking is available for all employees. Pension Scheme: We offer a solid pension plan to support your future. Cycle-to-Work Scheme: Employee Wellbeing Support: Monday to Friday, 0830 – 1730 £Office based with possibility to work from home 1-day per week following successful completion of probationary period.