Site Reliability Engineer

Professional Services was formed as a progressive development towards the convergence of multiple domains across BT. We pride ourselves on providing expert third line support to an extensive range of services; ensuring the required levels of availability are maintained. The team is widely recognised for getting things done, while making transformational improvements along the way. We do this by ensuring we have the right people to achieve our high ambitions.

We are seeking a passionate senior Site Reliability Engineer (SRE), to join the unit. This role will specialise in network engineering with a curious approach towards automation. Candidates will be required to leverage their expertise in Network engineering and use software to transform the way we interact with networks. A key responsibility will be investigating and learning new technologies, so a desire to learn is equally as valuable as experience.

What you’ll be doing

• Network Delivery: Support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines. • Network Monitoring: Configure and maintain monitoring solutions such as Elastic search and Apache Kafka to ensure the health and performance of our systems and Network.
• Automation Tools: Utilise tools such as Ansible to provision and manage infrastructure resources in a scalable and efficient manner.
• Technical Acumen: Apply your understanding of network principles to troubleshoot network faults within our systems and look at how you can optimize performance, and enhance security across our infrastructure.
• Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies.
• Customer Focus: Be a technical expert who understands the end-to-end journey of our customers.
• Growth and Development: As a technically talented expert you should enhance the brand of the team and support those around you to be accountable and perform at their best.

You'll have the following skills & experience

• Incident response to resolution.
• Expertise in CI/CD pipelines and associated tools (e.g. GitLab CI).
• Sysadmin/server management/compute.
• Software (or code) deployed to a variety of Infrastructure (including Virtual Machines, Routers, Switches and Servers).
• Have a base understanding of network fundamentals (to include: common network protocols (BGP, IS-IS, etc)
• Experience with monitoring and logging solutions, such as Elastic search, Apache Kafka, and Prometheus.
• Proficiency in at least one programming Language i.e Python
• self-driven attitude towards learning new skills and aiding the development of others.