We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4).
MFK Recruitment has successfully recruited 39 individuals for this well-established company in the past 5 years, 29 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.
The company has a very strong reputation in retaining their employees, due to their excellent culture and progression opportunities.
We are searching for a talented 2nd Line IT Support Engineer to be based on-site, just outside of Tuckswood.
2nd Line IT Support Engineer – Primary Activities:
- Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
- Incident and problem management – taking over from 1st line engineers where escalation is required
- Provide exceptional service support to internal and external customers
- Provide solution(s)/work around(s) to incident and problems highlighting and escalating concerns over delivery to agreed customer SLAs
- Responsible for achieving agreed service levels
- Responsible for ensuring that all tickets are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels
2nd Line IT Support Engineer – Qualifications & Knowledge:
- 2+ years of experience within the IT sector
- Experience of working in a customer facing role
- GCSE Maths & English
- Either an active DBS Enhanced Clearance, or a clean record to obtain one (the company will pay for this)
2nd Line IT Support Engineer – Skills & Experience:
- Install, configure and troubleshoot using:
- All MS Windows desktop platforms and applications, Apple Mobile technologies, Android & Windows mobile technologies
- All Microsoft Exchange and Windows Server platforms
- Active Directory
- Firewalls, routers & VPN’s – install, configure & troubleshoot
- Office 365 – Create accounts and troubleshoot issues
- Switches – Install and configure, setup VLAN’s, tagging and troubleshoot issues
Some highlights of working with my client:
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations, and exams
- One-to-One training
- Company healthcare available
- Monthly performance-related incentives – including additional holiday days and vouchers
- Social & team building activities