IT Infrastructure Engineer / 3rd Line Support

Digital Data and Technology (DDaT) £Staffordshire Police Hybrid. Digital, Data and Technology are responsible for transforming and supporting all of the force's digital technology needs. The Infrastructure & Applications team, within Operations, are responsible for all of the core server hardware, databases and force software applications, ensuring integrity, security and availability of force systems at all times. This includes Data Centre management, backup/disaster recovery, server and storage environments, email infrastructure, active directory and server operating systems, as well as all force operating environments, virtualisation servers and database farms. Depending on the specific Specialism (Applications, Virtualisation, Cloud, DBA) this role is responsible for delivering specialist 3rd /4th line support for all core relevant aspects (Services, Databases, Storage, Applications, Servers etc) of all architectures including core infrastructure and application delivery platforms, including supporting the implementation and design of new applications, infrastructure and database solutions, and monitoring overall system performance. This includes all on prem platforms as well as cloud presence such as the Microsoft Azure, Microsoft Exchange Online, Platform as a Service (PaaS) Infrastructure as a Service (IaaS), Software as a Service (SaaS) implementations as well as data centre management and backup/disaster recovery, server and storage environments, email infrastructure, active directory and server operating systems. Minimum of 5 years’ experience in an IT Infrastructure role with the following focuses: ~Proficiency in Windows Server, Active Directory, and Microsoft operating systems. ~ Microsoft 365 & Azure experience. ~ Provide technical skills and knowledge to support the availability and performance of the force’s core infrastructure application delivery platforms, databases, including performance of data centres, data storage services, servers and back ups; Provide technical knowledge that facilitates the relevant incident, configuration, availability, capacity, continuity and release management in line with agreed procedures; Act as a point of escalation for complex technical issues arising through the helpdesk, facilitating timely resolution; Monitor and manage service levels and performance standards for the team; • Provide specialist technical assistance to projects which may often be complex in nature, ensuring solutions meet the required quality levels and that specialist information and/or advice is offered to assist senior colleagues in making appropriate decisions; Interpret statistical data and advise management of trends; Revise or develop procedures and policies, and contribute to their successful implementation in order to deliver appropriate benefits and ensure legislative or security requirements are met; Coordinate standardised processes (e.g. change and release management) for hardware or software changes across various technical teams within the department; e Service Desk, End User Compute) Adopting standards, sharing learning) • Provided technical input into Roadmaps and Technical Strategy, collaborate with peers and support senior colleagues in shaping longer term plans Provide technical expertise in all database architectures. Provide technical expertise in all commercial and bespoke applications. • Manage the security, availability, capability, and performance of on-premise and cloud-based systems using specialist knowledge of cloud technologies and cloud security Administrating M365 components (Teams, SharePoint, One Drive, EOL) Flexi time – flexible working Pension Scheme - one of the best pension schemes in the country with guaranteed pension payable” for more information visit the LGPS website: Staffordshire Pension Fund - Home (staffspf.Annual Leave Entitlement - starting at 26 days plus bank holidays Fostering friendly policy Family friendly policies – maternity, paternity, parental leave, adoption On site Gyms Free parking As ‘One Force’ across Staffordshire, we know that Diversity and Inclusion help us improve our decision making, encourage creativity and embrace innovation so all our people can thrive. We encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, gender, people who have a disability, those who are neurodiverse and persons of the LGBTQ+ community.