IT Support Engineer

We take great pride in our vast range of chemical and biochemical products, and our high standards are maintained through great people, who share our values, and want to do the very best job possible, every day. We acknowledge the important part our team members, who are based over three continents with manufacturing laboratories in Switzerland, the United Kingdom, Slovakia and China, and distribution centres in the United States, play, in our continued success. Main Purpose of the Job The IT Support Engineer is responsible for providing 1st/2nd line support to users and their computing all locations. Role and Responsibilities Identify and resolve software, hardware, and network problems encountered by users. Using the IT ticket system to mange workflows, contact users and complete IT tickets or requests Set up computers, install new hardware, operating systems, and software programs to the company standards. Assist employees and customers with IT-related queries and problems. Co-ordination with external 3rd party service providers. Remote support for primarily for local users, but globally as required. Printer and MFP support and management Support for Lab Machines & associated equipment Asset registration Door access control system administration Other duties as assigned. Essential Candidate Requirements Previous experience working in environment supporting IT equipment. General PC/Laptop usage experience required Experience with device management (Phones, tablets, meeting room displays, printers) Experience with Windows 10/11 desktop installation & upgrades essential Microsoft Office 365 administration. Active Directory administration. Office application suite. Communication Applications (MS Teams or Zoom) Desirable Candidate Requirements IT related experience/qualifications (e.g. A+). Experience of working as an EUC Technician or similar experience. Capability to author and update infrastructure, support and procedural documentation. Working knowledge of business desktop technologies. Helpdesk Administration Microsoft Windows network environment (DNS, DHCP, etc) Cloud (AWS/Azure) exposure WiFi/Networking troubleshooting. This is a hybrid role, you will need your own transport to be able to get to our site. About us Biosynth® is an innovative life sciences reagents, custom synthesis and manufacturing services company headquartered in Staad, Switzerland. We are by scientists, for scientists, securing supply chains with consistent quality, across the globe. As a trusted supplier, manufacturer and partner to the pharmaceutical, life science and diagnostic industries, as well as food, agrochemical and cosmetic customers, we have facilities on three continents and a rapid global distribution network. Our main production laboratories are located in Switzerland, the UK, Slovakia and China, with peptide and antibody production in the US, the UK and the Netherlands. Enzyme projects are based in Austria, bioconjugation projects in Germany and biological IVD reagents in Ireland. Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. We do not use recruitment agencies to recruit for our positions.