Field Service Engineer

Field Service Engineer Gatwick Salary: £35,000 - £45,000 We have an amazing opportunity right now to join our client’s Service department based in the Gatwick area. As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow Airport, ensuring first class customer satisfaction. Responsibilities for Field Service Engineer: * Meet daily service engineer repair needs and drive customer satisfaction * Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed. * Document all inspections, maintenance, and repair work promptly. * Manage repair parts cycle time, order, install, and return parts efficiently. * Review logs for open issues, prepare formal reports to customers. * Maintain and calibrate tools and test equipment. * Provide technical support to customers and peers. * Participate in site surveys, pilot programs, special projects, and meetings. * Establish and maintain close relationships with senior FSEs and Product Managers. * Ensure compliance with health, safety, and environmental policies. What we’re looking for in a Field Service Engineer? * Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience * Proficiency in reading electrical/mechanical schematics. * Strong troubleshooting skills and experience in field repair of electrical and electronic systems * Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software * Excellent communication, organizational, and interpersonal skills * Strong customer service orientation and ability to handle stressful situations * Self-motivated, reliable, and accountable individual * Willingness to travel at short notice * Manual handling ability. Eligibility for UK security clearance is required for this role