IT Support Engineer

This role offers the opportunity to join a global leader in the Industrial/ Manufacturing sector, providing 2nd/3rd line IT support with a focus on SCCM and Microsoft Intune. With a competitive salary package, flexible hybrid working, and comprehensive benefits, you'll work in a dynamic environment that values innovation and professional growth.

Client Details

This company is a global leader in the Industrial/Manufacturing sector, with a team of over 10,000+ professionals headquartered in the UK. Renowned for its commitment to innovation and sustainability, it plays a crucial role in supporting local communities and economies. With a strong national presence and numerous sites across the UK, the company is driven by ambition and takes great pride in delivering transformative projects that make a lasting impact.

Description

The IT Support Engineer's roles and responsibilities include, but are not limited to:

• SCCM Management: Ensure the continual upgrade and maintenance of System Center Configuration Manager (SCCM), keeping the site up-to-date through application deployment, content management, and patching.
  
  
• Microsoft Intune Support: Provide daily diagnostics and technical support for end-user Windows devices, focusing on vulnerability management to keep devices secure and up-to-date.
  
  
• Maintain and update Operating System Deployment (OSD) task sequences, including adding or removing drivers and applications as needed.
  
  
• Deliver 3rd Line support for SCCM and Windows operating systems, including the broader IT estate, by creating and modifying Intune configurations for endpoints and managing application packaging.
  
  
• Support automation scripts, troubleshooting, and scripting, using tools like Windows Defender, Intune, and SCCM to maintain device health and ensure endpoint compliance.

Profile

The successful IT Support Engineer will possess:

• Proficiency in SCCM at a 2nd/3rd line support level.
  
  
• Strong expertise in the Microsoft technical stack, particularly within the End-User space.
  
  
• In-depth knowledge of Intune, Group Policy, Windows 10 & 11, and Microsoft Defender.
  
  
• Basic familiarity with PowerShell scripting.
  
  
• Excellent communication and interpersonal skills, with the ability to document changes, processes, and new technologies clearly.
  
  
• A strong commitment to continuous learning and professional development.
  
  
• Familiarity with the ITIL Framework.

Job Offer

• An attractive salary package between 37,000 and 40,000 per annum
• Flexible hybrid working, only 2 days a week at your nearest office in London, Newcastle, Derby, Sheffield, or Glasgow
• Generous company benefits, including a pension plan and Cycle to Work scheme
• Enhanced maternity and paternity leave
• Paid volunteer time, to help you make a positive impact
• Comprehensive private medical insurance and sick pay
• A dynamic and supportive company culture that champions innovation, professional development, and a healthy work-life balance.