Technical Support Engineer

Technical Support Engineer * Washington * Permanent * £34,000 per annum A growing manufacturing company based in South Tyneside are looking for a Technical Support Engineer to join their team on a permanent basis. You will be based onsite at the engineering facility in South Tyneside, working closely with the Service Manager & field engineers to provide technical support to customers and distributors. What You’ll Bring to the Team * A technical approach, ideally with some engineering experience to complement this. * A degree in an engineering discipline, or hands-on engineering experience would be a big plus * Ability to follow engineering schematics * Excellent customer service skills – you’ll be liaising daily with customers and suppliers as a company representative What You’ll Be Doing * Providing technical service support to customers across UK and Europe - this will mainly be over the phone or email, but occasionally will involve in-person support. * This support could be focussed on repairs, routine service, user training or general queries * Using a range of systems and documentation processes to ensure full service & repair traceability * Working with the Service Manager to resolve and escalated customer issues * Liaising with field engineers to arrange effective schedules and confirm travel arrangements For more details on this opportunity, please click apply or contact Sam Hetherington at Pin Point Recruitment