3rd Line IT Support Engineer

3rd Line IT Support Engineer – Stoke - £45,000 My client, a leading MSP based in Stoke are looking for a 3rd Line Engineer to join their growing team. They are at the forefront of technology and are looking to use a large round of investment to bring in top talent to their ranks. The Role You will act as a focal point of the IT Support team, providing expert support to both internal staff and clients. In this position, you will be tasked with carrying out system administration tasks, such as configuration and optimisation of internal servers, databases and any other integral parts of the IT Infrastructure. At times you will carry out patches for systems, applications and infrastructure components. It will be expected that you can provide accurate and up to date documentation and produce troubleshooting guides, helping to mentor and educate junior members of staff. Required Experience You will have experience providing support up to a 3rd line level, ideally in an MSP. Expertise in troubleshooting issues for Windows and Linux operating systems. A strong understanding of network topologies such as TCP/IP, DNS, DHCP, VLAN’s and Firewalls. Virtualisation experience using VMware and Hyper-V An active SC Clearance or the ability to obtain an SC Clearance. Benefits 25 days holiday per annum + Bank Holidays Yearly Bonus Free onsite parking Gym Membership Healthcare Pension contribution Life Cover/Death in Service Cover. Interviews for this role are getting underway immediately so please don’t hesitate to apply. Due to the clearance required for this role, you MUST be a British citizen and hold a British passport