Senior Information Technology Engineer

Senior Technical Support Full-time, permanent position ~ Hours: Monday to Friday, 9am to 5pm (with one week in four on call, and occasional weekend work) ~ Company vehicle available (including fuel card for business use) or mileage expenses ~ Workplace pension ~ Free parking ~28 days annual leave Accurately diagnose and resolve hardware and software issues through remote support or onsite visits. Provide 1st and 2nd line helpdesk support for hardware, software, AV equipment, and telephony. Work towards completing Microsoft Certifications for IT professionals. Conduct IT audits for new clients, produce reports, and meet with clients to discuss findings and recommendations. Adhere to and implement company health and safety policies. Proactively follow internal policies and procedures, ensuring safety and security standards are upheld for all clients. Strong knowledge of networking, firewalls, and routing protocols Experience with Microsoft technologies and virtualization Proficiency with current Microsoft operating systems and Office suite Solid understanding of WAN/LAN networking, including TCP/IP, DHCP, and DNS Microsoft certification preferred