Senior Desktop Applications Engineer

Desktop Applications Engineer London (near Aldgate/Liverpool Street) (Salary - Will disclosed over phone call - Client agreements - Strong salary package) 9:30am - 5:30pm, Mon-Fri About the Role Join a leading global law firm as an experienced Desktop Applications Engineer, you will manage and support core productivity applications, including Microsoft Office and Litera Desktop, within a dynamic legal environment. This role involves complex troubleshooting, developing training materials for frontline support, and automating software deployments. Key Responsibilities * Provides expert-level support for applications and document issues, often engaging directly with users for advanced troubleshooting. * Develops documentation, training, and communication resources aimed at enhancing "first-call" resolution for support teams. * Conducts initial product testing and designs test scripts for the dedicated QA team. * Utilizes scripting and automation tools (PowerShell, SCCM) to deploy software at scale, gather system data, and resolve issues. * Engages with business stakeholders to understand challenges and advocates for user needs with vendors. * Conducts research on best practices and monitors legal industry application trends. Qualifications * Experience: Demonstrated experience in Windows desktop engineering within enterprise environments, with expertise in SCCM and PowerShell. * Skills: Proficiency with Microsoft Office, Adobe Acrobat, and document processing tools; familiarity with software packaging using InstallShield/AutoIt; strong knowledge of Windows 10/11 management. * Availability: Willingness to provide 24x7 on-call support on a rotating basis, with the ability to access systems within 1 hour when needed. Qualified candidates are encouraged to apply to join this global law firm and make an impact through innovative IT solutions in the legal sector