IT Desktop Support Engineer

IT Desktop Support Engineer City of London (Blackfriars / St. Paul’s) £36,000 - £40,000 dependent on experience Hybrid: 4 days office-based, 1 day remote Permanent, Full-Time Our client is currently looking for a Desktop Support Engineer / Senior IT Support Specialist to act as an internal escalation point within their Service Desk. This opportunity is ideal for candidates with a Service Desk background, preferably in an MSP environment. Experience with AV systems will be highly beneficial. We are seeking individuals who have a proven passion for IT support and technology, with a professional and customer-focused approach. What’s in it for you? This is an exciting opportunity to join a small but growing company, gain exposure to a wide range of technologies, and progress your career in IT support and consultancy. What our client is looking for: Experience writing internal support documentation and client reports Understanding of IT best practices and procedures (ITIL, Change Control) Excellent organizational skills and the ability to reprioritize in a fast-paced environment Ability to take ownership, assess and troubleshoot incidents methodically Comfortable with regular commutes to Central London and Watford (the latter up to once a week) Ability to participate in an out-of-hours on-call rota (one week in four) A passion for IT and a desire to learn new technologies Professional attitude, able to work with stakeholders at all levels Customer service focus, going above and beyond Team player with the ability to work under pressure Punctuality and attention to detail Excellent written and verbal communication skills

Technical Skills: Advanced knowledge of essential technologies: Microsoft Desktop OS (Windows 10 & 11) Active Directory (Users & Computers, GPO) Entra ID & MS 365 applications WSUS, EndPoint Manager (InTune) UC (Teams), Cloud PBX (Ring Central, 3CX, Cisco) AV (DSP, DANTE, Room Systems)

Intermediate knowledge of: Virtualisation (Citrix, ESXi, Hyper V) Deployment Services (WDS, SCCM) IPv4 Networks (DHCP, DNS, TCP, S/FTP, SMTP, NTP vLANs) Mac Desktop OS Mobile Devices (iOS, Android) Microsoft Server OS (2016/2019/2022) Structured Cabling (Patching, Cable Tracing, IDC) Backup Technology (Veeam) Storage systems (SAN) Scripting (PowerShell, Python)

Desirable Qualifications: Microsoft Certified Associate (AZ801, AZ305) Network+ or CCNA

The Role: As a Desktop Support Engineer, you will be responsible for delivering excellent IT support services to our client's customers. This includes: Incident Management – 1st/2nd Line Support (90%) Triage of all Incidents and Service Requests logged for urgency and priority Resolving or escalating tickets within agreed SLTs Updating tickets within service desk software Delivering remote and on-site customer support Desktop patching and maintenance tasks On-site client support in London and Watford (part of rota) Remote support from our client's London office On-call support (part of team rota)

Project Work (10%) Supporting the delivery of all projects

Other Responsibilities: Acting as an escalation point for other Service Desk team members Becoming a champion of knowledge for specific technologies within the team

About Our Client: Our client is a small, fast-growing IT consultancy and managed services provider (MSP) based in the City of London. They are a close-knit and supportive team of professionals, providing expert support to small and medium-sized organisations across various sectors, including financial services. Our client is proud of the reliability and high-quality service they provide to their customers. Benefits: Our client works hard to create a great work environment. Here are some of the benefits they offer: Annual bonus Pension scheme (up to 4% match) Additional day off on your birthday Discount scheme with Perkbox Training and ongoing certification Employee Assistance Program with Health Assured AXA Private Health Insurance (including Dental, Optical, and Mental Health) Enhanced sick pay Season ticket loan Cycle-to-Work scheme Bring Your Own Device allowance Regular staff events Office refreshments

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