Information Technology Service Engineer

IT Field Engineer Location: Paid travel from your front door Salary - competitive based on experience Reporting directly to the Head of Managed Services you will provide cover to permanent team members to deliver Sharp IT Services to a specified client. You will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. This role offers a hybrid working policy. Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT. Organise and prioritise daily tasks to provide a service in line with Client expectations. Utilise advanced technical knowledge and experience to progress tickets to provide excellent client services. Be an ambassador of Complete IT at all times to improve and maintain the reputation of Sharp IT. Driven to develop your IT skills Client service focused. Technical knowledge and experience of IT and IT Support with a minimum of 18 months experience. • Intermediate knowledge of Microsoft Server and Desktop Operating Systems. Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure) Intermediate knowledge of Virtualisation, Networking, Firewalls and Cyber Security.