Support Services Engineer

Support Services Engineer - Onsite (Southampton) About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As an Onsite Support Services Engineer, you will be able to provide technical support to end-users. This role has been specifically created to service one of our longstanding clients in the Southampton area. It is an excellent opportunity to showcase your technical expertise. Your remit will include incidents, problems, requests or help with particular projects, subject to client need. This role would suit someone who is comfortable working standalone in an onsite capacity, and as a subject matter expert providing a whole range of IT support. Responsibilities: Some of the responsibilities you can expect to be involved with include: Consulting with clients on their technical needs Responding to queries and complaints, finding the best resolution and maintaining customer contact Taking ownership of tickets allocated by client or operational teams, effectively managing them through to resolution or escalation Having the responsibility of ensuring successful sign-off, delivery, and handover to support services post project completion Assessing and reporting potential risks Reporting on customer feedback Ensuring all documentation is created, updated, and completed, including the maintaining of asset information and configurations Qualifications & Experience: The right candidate for this role will have the following technical experience: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous SharePoint 2010/2013 Click here for the list of benefits. This role will require 5 days a week onsite in Southampton. #LI-Onsite The budgeted salary for this role is between £32,000and £40,000, subject to experience. We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted