We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively.
Role Overview:
We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting.
Responsibilities:
- Onboard and off-board employees and contractors according to specific procedures.
- Set up computers, monitors, and thin terminals.
- Provide desk-side support to resolve user issues and requests.
- Support workstations, laptops, and mobile devices.
- Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
- Manage users, security groups, and computers through Active Directory.
- Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
- Maintain inventory of IT-related equipment.
- Participate in ad-hoc projects.
Requirements:
- Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
- At least one year of IT and desktop support experience.
- Proficiency with Office 365.
- Experience supporting Windows, iOS, and Android devices.
- Strong customer service skills, preferably in a high-volume support environment.
- Solid understanding of Help Desk operations and processes.
- Preferred certifications: A+, Network+, MCP, MCSA, CCNA.
- Knowledge of DHCP, TCP/IP, and DNS.
- Experience with Active Directory management.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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