Salesforce Administrator / Technical Support / Solutions Engineer

Salesforce Administrator / Technical Support Engineer X4 Group are looking to hire a Salesforce Administrator / Technical Support Engineer, based out of our London office, to help us continue our Salesforce CRM/ATS development journey, and support our global staff base. With 100 people across the UK, USA, Germany and New Zealand we’re an award-winning international group of specialist recruitment brands (core STEM sectors being Technology, Life Sciences, Engineering and Financial Services) dedicated to empowering people to succeed. Location: Near Blackfriars, Temple tube, at 58 Victoria Embankment, London Purpose of Role: To support, administer and develop our Salesforce based CRM/ATS product and our wider tech stack through the creation of custom flows and third-party integrations, and provide onsite and remote first line support to our global staff base. Key Responsibilities: Administration, support and development of our Salesforce based CRM/ATS system Creation of custom Flows and Workflows in Salesforce to enable automation of various recruitment processes Constant process improvements, working with senior stakeholders to optimise the CRM/ATS to drive productivity and efficiency enhancements Supporting the integration and administration of third-party systems including front and back-office software, VOIP platforms and various recruitment specific technology products Providing first line technical support to users both in London and our global offices with issues around the Microsoft Office 365 product suite, including administration of Active Directory and Group Policies Liaising with our third-party IT support provider to support projects such as server upgrades and SharePoint migrations Contributing to the X4 Intelligence Committee – focused on business technology improvements through automation, AI (Artificial Intelligence), operational efficiency and technical integrations to improve sales performance Desired Experience: Minimum 2 years’ experience working with Salesforce in an administration or development capacity Experience working on recruitment CRM or ATS platforms, or similar sales-related CRM / ATS systems Experience providing technical support to an Office 365 environment, using ticketing systems and providing at-desk and remote support Skills & Capabilities: Organised, methodical and structured approach to product administration and technical support Excellent communication and stakeholder management skills Confident, approachable and customer focused mindset Proactive approach to product development, systems optimisation and learning new technologies Capable working both independently and as part of a team Positive approach to contributing to wider operational needs of the business as required Why X4? Competitive salary/package available Medicash health cash plan Gym membership Competitive pension scheme Many other company perks – days out/lunches/free fruit/open bar/xmas and summer parties/birthday leave/wellbeing leave etc. Company culture and employee engagement is a top priority. We are an ambitious and hard-working bunch who are also extremely friendly and sociable, making X4 ideal for those looking to join a vibrant and rewarding company. Our core company values of Inspire, Innovate, Improve and Include give the business the right growth mindset needed to make it a great place to work. We are proud of the inclusive and collaborative environment we have built and are always looking for individuals who can be a great culture add as opposed to a culture fit. Our Company Ethos: The X4 Way Bring YOUR brilliance every day Positivity breeds possibility Nothing worth having is ever easy, get comfortable being uncomfortable Solutions not problems Progression, not perfection We grow through change Challenge mediocrity Failure is not fatal, not trying is Winning together is better Go home proud