IT Support Engineer - Part Time , OpsTech Solutions (Hiring Immediately)

IT systems that work effectively keep Amazon’s operations running at fullspeed. Our IT Support Engineers work behind the scenes to troubleshoot anyissues and improve our systems, so that we can operate at our best. Your focuswill be to make sure our IT infrastructure is up to the demands of our globalbusiness. At the same time, you’ll get to work with the latest technology andlearn from leaders who are creating the warehouse environments of the future. Key job responsibilities Support end-user equipment and your building’s IT infrastructure Help with key network projects, like the IT setup of new Amazon buildings Suggest new processes that improve the way Amazon uses IT in its operationalsites Train and mentor IT technicians A day in the life You’ll be based on site and will travel to other operational sites in yourcountry, and potentially internationally, several times a month. As an ITSupport Engineer, you’ll work with remote and on-site colleagues to supportthem with any issues. You’ll use your expertise to make sure our platforms areworking at their best, often implementing projects to maintain or improve ourIT infrastructure. In some cases, you may also help design the infrastructurefor new buildings and make sure everything is working for the site launch. No two days are the same at Amazon, which makes this an exciting place towork. You can expect to troubleshoot disruptive IT incidents one day and comeup with new processes that make our IT systems better the next. You’ll alsospend time training and mentoring your colleagues, giving you the opportunityto see your team develop and your career grow. Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’sglobal operations. Maintaining, upgrading and protecting the IT infrastructureand end-user devices of one of the world’s largest businesses requires diverseskills. Some of the team are engineers who help implement solutions and createnew ones, whilst other people take management roles, providing leadership toour tech support colleagues so they can better help our end-users. Amazon’s OTS team work hard to balance performance and sustainability in allnew solutions. Lots of our people are based on site. Our team operates aroundthe clock, making sure we can offer support or carry out important maintenancewith minimal business interruption. ### BASIC QUALIFICATIONS- Degree in Computer Science - Experience as an Administrator of heterogeneous networks, Microsoft Windowsand Linux - Experience with networking infrastructure, system integration and workingwith third part vendors - A valid UK driving licence - Proficiency in written and verbal English ### PREFERRED QUALIFICATIONS- Additional industry certifications such as ITIL, Cisco (CCNA, CCNP),Microsoft (MCP, MCSE) or Linux (LPIC-1, LPIC-2) - Experience in diagnostic and problem solving responsibilities - Experience in fast-paced, customer focused environment - Experience of working with common network and internet protocols such asnetwork management protocols, network communication protocols and networksecurity protocols - Experience in IT Asset Management and purchasing or WLAN Amazon is an equal opportunities employer. We believe passionately thatemploying a diverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value your passion todiscover, invent, simplify and build. Protecting your privacy and the securityof your data is a longstanding top priority for Amazon. Please consult ourPrivacy Notice (https:www.amazon.jobsenprivacy_page) to know more abouthow we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equalopportunity employer and does not discriminate on the basis of race, nationalorigin, gender, gender identity, sexual orientation, protected veteran status,disability, age, or other legally protected status. For individuals withdisabilities who would like to request an accommodation, please visithttps:www.amazon.jobscontentenhow-we-hireaccommodations.