IT Support Engineer

Join Atlas Copco as an IT Support Engineer where you will play a crucial role in providing comprehensive IT support to end-users, ensuring the optimal functioning of information systems, and contributing to the efficiency and productivity of the organization. You will manage desk-side support, business unit-specific support, and collaborate with the IT Manager to uphold IT operations and standards. Your skills in problem-solving, communication, and technical expertise will contribute to the success of Atlas Copco IT initiatives and end-user satisfaction. You will report to the IT Manager UK & IRL. Your role: * Deliver desk-side support to end-users, addressing tasks that require on-site attention or specialized technical knowledge. * Provide business unit-specific support, particularly for production and customer centres, ensuring seamless IT operations to support key business functions. * Collaborate with the IT Manager to manage the IT platform, maintaining information systems' optimal performance. * Handle incoming incidents and service requests from the Service Desk promptly and accurately. * Take proactive measures to prevent incidents from breaching service level agreements. * Support end-users in various IT areas, including MS Office/O365, MS Teams, ERP systems, PC support, LAN/WAN, video/web conferencing, etc. * Manage mobile devices and tablets (Intune), including hardware provisioning and management. * Assist the specialist teams with End-user computing, server, network, and telephony infrastructure support. * Offer guidance to customers and users on IT requirements and best practices. * Conduct end-user training sessions and IT workshops. * Contribute to continuous improvement by implementing standards to enhance efficiency. * Participate in assigned projects and manage them effectively. * Represent Atlas Copco IT on-site as the primary point of contact for IT-related customer needs. * Maintain the Asset Management database in ServiceNow. * Update documentation regarding internal IT procedures, following Atlas Copco standards. * Manage vendor relationships in the IT area. * Escalate incidents to the IT Manager and Regional End-User Support teams as appropriate. * Generate reports and statistics related to IT KPI fulfilment. * Engage in end-user IT training activities. What we expect of you: - Proficiency in troubleshooting PCs and laptops, preferably with Dell experience. - Experience in mobile devices and tablet management/support, particularly with Intune (MDM). - Familiarity with ServiceNow helpdesk software. - Proficiency in Microsoft Office O365. - Knowledge of PC management software (remote software installation, remote PC support, OS imaging, etc.), with SCCM experience as a bonus. - Good understanding of Windows Server OS (Versions 2016 – 2019), with Azure experience being advantageous. - Solid networking knowledge, including LAN/WAN, TCP/IP, VPN, and Cisco hardware familiarity. - Proficient understanding of VMware vSphere Environments (ESX 6.x). - Experience in supporting server hardware, including hypervisors, standalone servers, and SANs, with Dell hardware experience preferred. - Effective communication skills, particularly when interacting with non-technical end-users. - You have unrestricted right to work in the UK. - We are looking for a customer-centric, down-to-earth and dynamic person, a result-driven, radiant personality who leads by example. If you can rely on a keen, strategic mind and you enjoy building bridges and connections globally, we would love to hear from you. Please apply today and join our team! Knowledge / Educational Requirements: - University degree or equivalent competence gained through experience. - Fluency in English (oral and written) is essential, with proficiency in other languages as a plus. - ITIL Certified; experience with IT best practices and ITIL principles, ITIL certification desirable. What you can expect of us: - We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded. - Training from day one, with at least 40 hours of training offered per year. - An excellent benefits package – including a desirable pension scheme. - A satisfying career – we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business