Desktop Support Engineer

If you need support in completing the application or if you require a different format of this document, please get in touch with at [email protected] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Desktop Support Engineer Job Type: Permanent Location: Bridgwater (On-site) Ready to utilise your skills in diagnosing, troubleshooting and resolving technical? Do you have experience working with problems in hardware and software? Join us as a Desktop Support Engineer. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Be part of an exciting team where you will be challenged every day. Work closely with the range of teams within the business to bring products to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role As a Desktop Support Engineer , you will be providing technical assistance and support to our UK-based employees. In this role you will identify problems, analyse the situation, and make appropriate recommendations and decisions. You will provide tech bar support for facing end users which includes troubleshooting multiple issues. In this role you will also provide the break fix support for Desktop, laptops and other components. Key responsibilities: Provide Video conferencing support Service Now ticket queue management. Proactive Coordination and Escalation for IT Tools with partner support. Logging and reporting of top 10 issues reported. Working alongside Field Engineers to understand and escalate issues. Cycling of TCS Engineers to spread knowledge & best practice. Oversee and update assigned support service requests. Audio/Video support for meeting rooms. Network /Wi-Fi support for end users. Setup desktop computers and peripherals and test network connections. Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Train end users on usage of computer hardware and software. Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. Adhere to policies as per corporate manuals and directives. Extend computer support for systems software and hardware. Setup computers and install software for various applications and programs. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better communication. Maintain computer peripheral devices like printers and resolve associated problems. Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite Maintain the devices inside the datacentres and resolve associated problems. Your Profile Key skills/knowledge/experience: Experience to troubleshoot issues on Windows 10 Operating systems. Knowledge in Installing configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal. Knowledge in new Microsoft Team creation in Teams admin portal. L1 Support knowledge of Application & SharePoint. L1 support troubleshoot office Apps. Should have effective communications skills. Ability to multitask and time management skills. Should have Customer Service experience. Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn. Proven ability to work well with technical and non-technical staff across numerous areas. Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution. Excellent problem solving and Root Cause Analysis skills. Proficiency in understanding, analysing and defining corrective actions any tickets raised by users. Understanding of virtualization and environment’s ability to understand Intune administration. Knowledge on supporting conference room devices. Knowledge on managing cloud printing. Managing asset inventory. Desktop support experience on Microsoft Managed desktop environment. ITIL certifications or process knowledge. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes. You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Join us and do more of what matters. Apply online now.